Terms of service

Last updated: February 2026

This website is operated by DRIPMATE PTY LTD (ABN 22 693 924 926).
Throughout the site, the terms “we”, “us”, and “our” refer to DripMate™.
By accessing our website or placing an order, you agree to these Terms of Service.

Please read these Terms carefully before using our website or purchasing any products.

1. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your state or territory, or

  • You have permission from a parent or legal guardian to use the site.

You agree not to use our website or products for any unlawful or prohibited purpose.

2. General Conditions

We strive to provide a safe and reliable shopping experience.

We may decline or cancel an order only when necessary, including:

  • Suspected fraud

  • Incorrect information provided at checkout

  • Product unavailability

If an order is cancelled, you will receive a full refund.

All payment information is encrypted during transmission.

3. Product Information & Availability

We make every effort to ensure:

  • Accurate product descriptions

  • Updated pricing

  • Correct availability status

However, on rare occasions, errors may occur.
If we identify an issue that affects your order, we will notify you promptly and offer options such as:

  • A corrected order

  • A replacement

  • A refund

4. Pricing & Billing

All prices are displayed in the currency shown at checkout.

You agree to provide accurate billing, contact, and delivery information so we can process your order correctly.

If payment cannot be completed, we may contact you to update your information.

5. Shipping & Delivery

Delivery timeframes provided on our website are estimates only.

Actual delivery times may vary based on:

  • Your location

  • Courier delays

  • Seasonal volume

  • External factors beyond our control

Risk of loss transfers to you once the order is delivered to the shipping address you provided.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.
This policy outlines:

  • Eligibility

  • Timeframes

  • Return process

  • Refund timelines

Please review it for full details.

7. Intellectual Property

All content on this website—including images, graphics, product descriptions, logos, and design elements—is the property of DripMate™.

You may not copy, reproduce, or distribute this content without written permission.

8. Limitation of Liability

To the extent permitted by Australian law, DripMate™ is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from misuse of products

  • Issues arising from incorrect information provided by the customer

Our maximum liability for any claim is limited to the amount paid for the product.

This clause does not limit your rights under Australian Consumer Law.

9. Indemnification

You agree to indemnify DripMate™ and our team from claims arising from:

  • Your breach of these Terms

  • Misuse of our website or products

  • Violation of any law or third-party rights

10. Governing Law

These Terms are governed by the laws of Australia.
Any disputes will be handled under applicable Australian jurisdiction.

11. Changes to Terms

We may update these Terms occasionally.
Changes take effect immediately once posted on this website.

Your continued use of the site means you accept the updated Terms.

12. Contact Information

For questions about these Terms of Service, contact us:

📧 support@dripmate.com.au
📍 DRIPMATE PTY LTD
11 CUBILLO ST
WANGURI, NT 0810
AUSTRALIA